Noticeboard

COVID-19 precautions will remain in all hospitals, GP practices and other healthcare sites 19 July

Patients, visitors and staff will be required to continue wearing masks, gel their hands and adhere to social distancing while in any of South Yorkshire and Bassetlaw’s hospitals, GP surgeries, community health centres and other health locations despite the lifting of national restrictions on Monday 19 July.

The guidance is in line with national infection prevention control guidance set out by Public Health England on 15 July stating that mask-wearing should continue in health and care settings beyond the 19 July.

As of Monday 19 July, patients, visitors, healthcare staff will need to:

  •       Continue to wear a mask. Masks will be freely available at all sites in case anyone does not have one with them.
  •                    Continue to wash/gel hands regularly especially on entry and exit.
  •        Keep a distance from other people at all times unless it is part of the care being given
  •        Not attend if they have any Covid-19 symptoms or have been asked to self isolate by NHS  Track and Trace.

Masks will be freely available at our hospitals, GP centres and community venues and so please do feel free to approach a member of staff if you forget to bring one along. We will continue to monitor the situation and national guidance in the coming weeks and make changes where it is safe and appropriate to do so. In the meantime please check the website and social media of local hospitals and other healthcare organisations to check the current restrictions in place including visiting arrangements and coming for appointments.

Please note that the surgery will be closed for staff training from 12.30 on the following dates. We will reopen as normal the following day.

Wednesday 20th October 2021.

Wednesday 17th November 2021.

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  •        the NHS Appwhich you can download from app stores 
  •        the NHS website
  •         119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

Complaints Procedure

HACKENTHORPE MEDICAL CENTRE

PATIENT COMPLAINTS PROCEDURE 

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.  We operate a practice complaint procedure as part of an NHS complaints system, which meets or exceeds national criteria.

HOW TO COMPLAIN

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily.  If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint in writing to the Practice Manager (you can use the attached form).  She will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.

Sheffield Advocacy Hub

Should you require advice or help with your complaint you can contact the Sheffield Advocacy Hub.

By post: Michael Carlisle Centre, 75 Osborne Road, Sheffield, S11 9BF

By telephone: Freephone 0800 035 0396

For more information please visit the Sheffield Advocacy Hub website:

https://sheffieldadvocacyhub.org.uk

COMPLAINING ON BEHALF OF SOMEONE ELSE

We keep strictly to the rules of medical confidentiality.  If you are not the patient, but are complaining on their behalf, you must have their permission to do so.  An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third Party Consent Form is provided below.

 WHAT WE WILL DO

We will acknowledge your complaint within 3 working days and aim to have fully investigated within 30 working days of the date it was received.  If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.

You will receive a final letter setting out the result of any practice investigations

 

TAKING IT FURTHER

 

Complaints about GP Practices are handled by NHS England. 

By Post to NHS England, P O Box 16738, Redditch, B97 9PT 

By email england.contactus@nhs.net 

With ‘For the attention of the complaints manager’ in the subject line

By telephone

0300 311 22 33 (Monday to Friday 8am to 6pm excluding Bank Holidays)

 

If you remain dissatisfied with the outcome you may refer the matter to:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

 

Tel 0345 0154033

  www.ombudsman.org.uk

 



 
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