COVID-19 precautions will remain in all hospitals, GP practices and other healthcare sites 19 July

Patients, visitors and staff will be required to continue wearing masks, gel their hands and adhere to social distancing while in any of South Yorkshire and Bassetlaw’s hospitals, GP surgeries, community health centres and other health locations despite the lifting of national restrictions on Monday 19 July.

The guidance is in line with national infection prevention control guidance set out by Public Health England on 15 July stating that mask-wearing should continue in health and care settings beyond the 19 July.

As of Monday 19 July, patients, visitors, healthcare staff will need to:

  •       Continue to wear a mask. Masks will be freely available at all sites in case anyone does not have one with them.
  •                    Continue to wash/gel hands regularly especially on entry and exit.
  •        Keep a distance from other people at all times unless it is part of the care being given
  •        Not attend if they have any Covid-19 symptoms or have been asked to self isolate by NHS  Track and Trace.

Masks will be freely available at our hospitals, GP centres and community venues and so please do feel free to approach a member of staff if you forget to bring one along. We will continue to monitor the situation and national guidance in the coming weeks and make changes where it is safe and appropriate to do so. In the meantime please check the website and social media of local hospitals and other healthcare organisations to check the current restrictions in place including visiting arrangements and coming for appointments.

Hackenthorpe Medical Centre Christmas and New Year Opening times:

Friday 24th December 2021

Christmas Eve

Normal Opening Times

Monday 27th December 2021

Bank Holiday


Tuesday 28th December 2021

Bank Holiday


Wednesday 29th, Thursday 30th and Friday 31st December 2021

Normal Opening Times

Monday 3rd January 2022

Bank Holiday


Tuesday 4th January 2022


Normal Opening Times

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit to find out more.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  •        the NHS Appwhich you can download from app stores 
  •        the NHS website
  •         119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

Our Friends and Family Test Results


December 2021 (No completed questionnaires received)

We have now restarted our Friends & Family Questionnaire please feel free to complete the feedback form if you attend the surgery

NHS England have introduced the Friends and Family Test (FFT) as a feedback tool to support the principle that people who use NHS services should have an opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and, combined with a follow-up question, the FFT should provide a mechanism to highlight both good and poor patient experience. NHS England states that this kind of feedback is vital in transforming NHS services and supporting patient choice.

Thank you to all of those who have provided feedback. So far we received the following responses to our questions:

"Thinking about your recent appointment/contact with the Practice, overall how was your experience of our service?"

Very Good




Neither Good or Poor




Very poor


Don't know


Please can you tell us why you gave your answer?

Comments left April 2021

  • I have always been happy with the services I get. Reply from the surgeryThank you so much for the lovely comment
  • The Nurses are friendly. - Reply from the surgery - Glad you had such a lovely experience 

Comments left January 2021

  • Sadly you can never get through on the phone.  You always end up having to come to the intercom: Reply from the surgery - As we offer telephone triage appointments the phones lines are very busy and we endeavour to answer the phone as quickly as possible. we are very sorry that you were unable to get through.
  • From the 1st phone contact I was dealt with very quickly
  • I needed to see a doctor strait away as it was very important and serious. If it is urgent to see a doctor you should be seen the same day:
  • Reply from the surgery - We still have on the day urgent appointments that patient will be booked into if the clinician who triages your call thinks it is necessary.
  • I am always satisfied 


Comments left for November 2020

  • Patient happy with our Telephone consultation triage and left this lovely reply: Having discussed my symptoms over the phone, I was then given an appointment within 1 hour - thank you & PS Stay Safe

Previous comments from March  2020 - A set of weighing scales near the blood pressure machine

Reply from surgery -We will purchase a set of scales and place them near the blood pressure machine in the waiting room.

Please tell us about anything that we could have done better?

  • Previous comments from March  2020 - The GP Practice works excellent and keep up the good work
  • Previous comments from March  2020  - Well done to all the Doctors and Staff
  • Previous comments from March  2020  - Nothing to improve as everything works well

We thank you for your lovely comments. If you would like to leave further positive feedback for Hackenthorpe Medical Centre then please click on the link below for Care Opinion - What's Your Story

As requested from previous Survey feedback - When parking in the Surgery car park we ask if you could please keep our disabled parking space for Badge Holders only.  Many thanks.

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