COVID-19 precautions will remain in all hospitals, GP practices and other healthcare sites 19 July

Patients, visitors and staff will be required to continue wearing masks, gel their hands and adhere to social distancing while in any of South Yorkshire and Bassetlaw’s hospitals, GP surgeries, community health centres and other health locations despite the lifting of national restrictions on Monday 19 July.

The guidance is in line with national infection prevention control guidance set out by Public Health England on 15 July stating that mask-wearing should continue in health and care settings beyond the 19 July.

As of Monday 19 July, patients, visitors, healthcare staff will need to:

  •       Continue to wear a mask. Masks will be freely available at all sites in case anyone does not have one with them.
  •                    Continue to wash/gel hands regularly especially on entry and exit.
  •        Keep a distance from other people at all times unless it is part of the care being given
  •        Not attend if they have any Covid-19 symptoms or have been asked to self isolate by NHS  Track and Trace.

Masks will be freely available at our hospitals, GP centres and community venues and so please do feel free to approach a member of staff if you forget to bring one along. We will continue to monitor the situation and national guidance in the coming weeks and make changes where it is safe and appropriate to do so. In the meantime please check the website and social media of local hospitals and other healthcare organisations to check the current restrictions in place including visiting arrangements and coming for appointments.

Hackenthorpe Medical Centre Christmas and New Year Opening times:

Friday 24th December 2021

Christmas Eve

Normal Opening Times

Monday 27th December 2021

Bank Holiday


Tuesday 28th December 2021

Bank Holiday


Wednesday 29th, Thursday 30th and Friday 31st December 2021

Normal Opening Times

Monday 3rd January 2022

Bank Holiday


Tuesday 4th January 2022


Normal Opening Times

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit to find out more.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  •        the NHS Appwhich you can download from app stores 
  •        the NHS website
  •         119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.


To See a Doctor

doctor babyPlease telephone or call into the Surgery. The Receptionist will try to arrange a convenient appointment with the Doctor of your choice. You may consult any of the Doctors in the Practice but it is better to see your regular Doctor. However if you require an URGENT appointment you will be either allocated an appointment with the first available Doctor without choice, or you may be offered an initial telephone consultation with the doctor on duty. 

Appointments are usually for 10 minutes and are for one patient only.  For patients unable to attend in normal hours there are limited appointments until 08:30pm on Tuesdays and from 7:00am on Fridays. 

Telephone Consultations

Sometimes a face to face consultation may not be necessary eg medical advice, minor ailments, certificates  or medication queries.  For these problems you may phone the surgery and request a telephone consultation with a doctor or nurse, who will normally phone you at the end of their morning surgery

To see a Practice Nurse

Please telephone or call into the Surgery. The Receptionist will try to arrange a convenient appointment with one of our three Practice Nurses who are available for Minor Illnesses, wound dressings, ear syringing, travel vaccination, blood pressure readings, diet advice, hormone replacement therapy and contraception.

To see the Practice Phlebotomist

Blood samples are collected by specially trained staff on weekdays between 09:00 and 10:30hrs. Please telephone or call into surgery, the Receptionist will try to arrange a convenient appointment. Please note, the Phlebotomist cannot give medical advice or discuss your treatment.

To see our Nurse Practitioner

Did you know if you have any of the following conditions you can request an appointment to see our Nurse Practitioner.


  • Headache
  • Contraception
  • Back Pain
  • Joint Pain
  • Minor Illness (cough, cold, flu, sore throat, earache)
  • Abdominal Pain (UTI Etc)
  • Period Problems
  • Depression
  • Anxiety
  • Skin Conditions (Rash)


If it is deemed appropriate  you may be offered  an appointment at one of six GP access centres across Sheffield 6pm-10pm weekdays and 10am-6pm weekends.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website