COVID-19 precautions will remain in all hospitals, GP practices and other healthcare sites 19 July

Patients, visitors and staff will be required to continue wearing masks, gel their hands and adhere to social distancing while in any of South Yorkshire and Bassetlaw’s hospitals, GP surgeries, community health centres and other health locations despite the lifting of national restrictions on Monday 19 July.

The guidance is in line with national infection prevention control guidance set out by Public Health England on 15 July stating that mask-wearing should continue in health and care settings beyond the 19 July.

As of Monday 19 July, patients, visitors, healthcare staff will need to:

  •       Continue to wear a mask. Masks will be freely available at all sites in case anyone does not have one with them.
  •                    Continue to wash/gel hands regularly especially on entry and exit.
  •        Keep a distance from other people at all times unless it is part of the care being given
  •        Not attend if they have any Covid-19 symptoms or have been asked to self isolate by NHS  Track and Trace.

Masks will be freely available at our hospitals, GP centres and community venues and so please do feel free to approach a member of staff if you forget to bring one along. We will continue to monitor the situation and national guidance in the coming weeks and make changes where it is safe and appropriate to do so. In the meantime please check the website and social media of local hospitals and other healthcare organisations to check the current restrictions in place including visiting arrangements and coming for appointments.

Building Improvements

Please note that on Monday and Tuesday, 30th and 31st May 2022 we will be having replacement outer entrance doors fitted. This will greatly assist our less mobile patients and staff gaining access to our building, as our new outer doors will be automatic.

Unfortunately there will be some disruption to access on these dates.   If you do plan to visit the Practice on the above dates, please follow signage which will take you to our fire exit on the left hand side of the building. Exit will be through our right fire exit but this will be clearly marked for you.

There will be a step involved in access this way. Should you have trouble using this temporary entrance because of the step please alert the workmen/practice staff and we can make adjustments to allow you to enter the building safely.

Many thanks for your patience and understanding.


Hackenthorpe Medical Centre will be closed for staff training on the following dates:

Tuesday 14th June 2022 from 12.30 - 6.30pm. We will reopen as usual the following day.

Wednesday 13th July 2022 from 12.30 - 6.30pm. We will reopen as usual the following day.

Hackenthorpe Medical Centre Bank Holiday Closures 2022:

Queens Jubilee Thursday 2nd June 2022- Closed all day

Friday 3rd June 2022 - Closed all day

Monday 29th August 2022 - Closed all day

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit to find out more.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  •        the NHS Appwhich you can download from app stores 
  •        the NHS website
  •         119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

Practice Charter

“Every member of the Primary Health Care Team in Hackenthorpe is committed to providing a high quality, personal, confidential service, within the National Health Service”.  This service is not only provided to you when you are ill, but our aim is also to keep you healthy. 


Our Staff are trained to be polite, courteous and helpful at all times.  They will always try to accommodate a Patients needs and requests if at all possible, within the service available.

In return we expect our Patients to treat our staff with respect and courtesy, realising that we are trying to provide a first class service to over 7000 patients so we are not always able to accommodate every individual request. In order to provide this service, we would ask any patient unable to attend an appointment to phone and cancel it in sufficient time to allow the slot to be offered to someone else.

Patients who regularly miss appointments or who verbally abuse any member of our team will be asked to register elsewhere. We operate an “ NHS ZERO TOLERANCE” Policy and physical abuse will be reported to the police. 

Suggestions and Complaints

We try to provide a high quality of care within the Practice, however if you have any complaints or suggestions, please contact the Practice Manager or if you prefer, one of the doctors and we will do our best to address any problems.   Positive suggestions to improve our service are always welcome.

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