Noticeboard

Hackenthorpe Medical Centre will be closed for staff training on the following dates:


Wednesday 13th July 2022 from 12.30 - 6.30pm. We will reopen as usual the following day.


Hackenthorpe Medical Centre Bank Holiday Closures 2022:


Monday 29th August 2022 - Closed all day


When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.


NHS App – Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you may already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.


Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well, we may be able to vouch for your identity, and register you without ID. 


Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

PALS (Patient Advice and Liaison Service)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve click here.  Please follow this link to help you find your nearest PALS office: https://www.nhs.uk/service-search/other-services/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363

 
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